Refund Policy

Last updated: August 2026

1. Cancel Anytime

You can cancel your Colen Pro subscription at any time from your dashboard. Cancellation stops future billing, but you keep full Pro access until the end of your current billing period — we don't cut you off early, and we don't refund the unused portion of that period.

2. 7-Day Money-Back Guarantee

If you're not satisfied with Colen Pro, you can request a full refund within 7 days of your first purchase, no questions asked. Email contact@colen.app and we'll process it.

3. Renewals Are Final

This guarantee applies to your first payment only. Renewal charges are non-refundable, since you had the full billing period to decide whether to cancel before it renewed.

4. No Partial Refunds for Mid-Cycle Cancellation

Because your access continues until the end of the billing period you already paid for, canceling partway through a cycle does not entitle you to a partial or prorated refund.

5. How Refunds Are Processed

Colen Pro payments are processed by Paddle.com, our payment provider and merchant of record. Approved refunds are returned to your original payment method and may take a few business days to appear, depending on your bank.

6. Chargebacks

If something's wrong with a charge, please contact us first at contact@colen.app — we resolve most issues directly and quickly. Filing a chargeback without contacting us first can delay resolution and may affect your account.

7. Custom Domain Costs

If you've connected a custom domain, any amount you pay to your own domain registrar is separate from your Colen subscription and isn't covered by this policy — see our Terms for details.

8. Changes to This Policy

We may update this policy as the service evolves. Continued use of Colen after a change means you accept the revised policy.